1. Eligibility
1.1. You must be at least 18 years of age (or the age of majority in your jurisdiction) and have full legal capacity to enter into binding contracts.
1.2. You must hold a valid driver's license (or equivalent) and operate or own an electric vehicle compatible with our Services.
1.3. You are required to provide accurate, complete and up-to-date information when registering for our Services. Any misrepresentation may result in suspension or termination of your account.
2. Account Registration
2.1. When you register or open an account with Zvolta, you agree to: provide true, accurate, current and complete information as prompted by Zvolta's registration forms; maintain and promptly update your account information to keep it accurate and complete.
2.2. You are responsible for safeguarding your login credentials, and for all activities that occur under your account. You must notify Zvolta immediately of any unauthorized use of your account or any other security breach.
2.3. Zvolta reserves the right to suspend, restrict or terminate your access or account if we suspect misuse, fraudulent activity or a breach of these Terms.
3. Use of the Services
3.1. You agree to use the Services only for lawful purposes, in accordance with these Terms and applicable laws.
3.2. You shall not use the Services in any way that:
- causes damage, interruption or impairment of our Services or charging stations;
- attempts to gain unauthorized access to our systems or any networks, servers or equipment connected thereto;
- interferes with or bypasses any security or authentication mechanism;
- uses or attempts to use a station in a manner contrary to its intended use or posted on-site instructions.
3.3. Zvolta may temporarily or permanently suspend or discontinue any part of the Services (including charging stations, mobile app, website) without notice for operational, security or technical reasons.
4. Payments
4.1. Use of certain charging stations or Services may require payment through our platform/third-party payment gateway.
4.2. All payment processing is handled via third-party payment service providers. Zvolta does not collect or store any payment card data or other payment instrument details.
4.3. Payments once made are final unless otherwise expressly agreed by Zvolta. Refunds are subject to Zvolta's discretion and any applicable policy.
5. Data Collection, Use and Privacy
5.1. In order to provide and improve our Services, Zvolta collects certain personal and vehicle-related information, including:
- your full name, contact information (phone number, email address);
- vehicle information (make, model, registration number, charging history);
- session data (station location, time, duration of charge, energy consumed);
- technical and device data (IP address, device identifiers, software version).
5.2. We will aggregate and anonymize data for analytics and performance improvement, ensuring no personally identifiable information is used in shared reports.
5.3. We do not sell or rent your personal information. We will not share your personal data with third parties except: to service providers performing functions on our behalf under confidentiality obligations; when required by law or governmental order; to protect our rights, property or safety of users.
5.4. For full details on how we collect, use, store and protect your data, please refer to our Privacy Policy.
6. Intellectual Property
6.1. All content, trademarks, logos, service marks, graphics, software and other intellectual property made available through the Services are the property of Zvolta or its licensors and are protected by applicable intellectual property laws.
6.2. You may download or print any portion of the content solely for your personal, non-commercial use, provided you retain all copyright and other proprietary notices. No right, title or interest in any downloaded content is transferred to you.
6.3. You shall not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any such intellectual property without Zvolta's prior written consent.
7. Disclaimer of Warranties / Limitation of Liability
7.1. The Services are provided on an "as is" and "as available" basis. Zvolta does not represent or warrant that the Services will be uninterrupted, error-free or free from viruses or other harmful components.
7.2. To the fullest extent permitted under Pakistani law, Zvolta, its officers, directors, employees, affiliates and agents shall not be liable for any direct, indirect, incidental, consequential or punitive damages (including loss of data, revenue, goodwill or other intangible losses) arising out of or in connection with your use of, or inability to use, the Services.
7.3. Zvolta's total aggregate liability to you for any claim arising out of or in connection with the Services shall not exceed the total amount paid by you to Zvolta for the specific charging session or service in dispute (if any).
7.4. Certain jurisdictions may not allow limitation or exclusion of certain warranties or liabilities; in such cases, the above limitations may not apply fully.
8. Indemnification
You agree to indemnify, defend and hold harmless Zvolta, its officers, directors, employees, agents and affiliates from and against any and all losses, liabilities, claims, demands, damages, costs or expenses (including reasonable legal fees) arising out of or in connection with:
- your use of the Services;
- your violation of these Terms or applicable law;
- your negligent or intentional misconduct;
- any third-party claim related to your account or use of the Services.
9. Termination
9.1. Zvolta may, at its sole discretion, suspend or terminate your account and access to the Services for any reason, including violation of these Terms, non-payment, or request by you.
9.2. On termination: your right to use the Services will immediately cease; any outstanding obligations will survive termination (including indemnities, limitation of liability, ownership and intellectual property provisions).
9.3. If you wish to terminate your account, you must contact Zvolta using the contact details in Section 14.
10. Force Majeure
Zvolta shall not be liable or deemed in breach of these Terms for any delay or failure to perform its obligations if such delay or failure arises from any cause beyond Zvolta's reasonable control (including but not limited to acts of God, governmental restrictions, power failures, network failures, acts of terrorism, civil unrest, labour disputes or other force majeure events).
11. Changes to These Terms
11.1. Zvolta reserves the right to amend or update these Terms at any time, in its sole discretion. When changes are made, we will revise the "Effective Date" at the top of this document and post the revised Terms on our website/app.
11.2. Your continued use of the Services after the posting of revised Terms constitutes acceptance of those changes. If you do not agree with the changes, you must stop using the Services.
12. Governing Law and Dispute Resolution
12.1. These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
12.2. Any dispute, claim or controversy arising out of or in connection with these Terms shall be submitted exclusively to the courts of Pakistan.
13. Miscellaneous
13.1. These Terms constitute the entire agreement between you and Zvolta regarding the subject matter herein and supersede all prior or contemporaneous understandings, communications or agreements, whether written or oral.
13.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.3. You may not assign or transfer your rights or obligations under these Terms without Zvolta's prior written consent. Zvolta may assign or transfer its rights under these Terms at any time.
13.4. The failure of Zvolta to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision.
14. Contact Information
If you have any questions, comments or concerns about these Terms, you may contact us at:
Zvolta Private Limited
Email: support@zvolta.com
Phone: +923104446529
15. Acceptance of Terms
By clicking the "I Agree" button, checking the relevant box or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy.
Questions about this policy? Email support@zvolta.com or call +92 310 4446529.