1. Information We Collect
We may collect and store the following types of information when you use our EV charging services:
a) Personal Information
- Full Name
- Contact Information (Phone number, Email address)
- Vehicle Information (Make, Model, Registration Number, Charging History)
b) Usage and Technical Data
- Charging session details (e.g., time, duration, location, energy consumed)
- Device information (e.g., IP address, device identifiers)
- Location data (if enabled and relevant to service delivery)
Important: We do not collect or store any payment-related information, including credit or debit card numbers. All payments are processed through secure, third-party payment service providers in compliance with applicable financial and cybersecurity regulations.
2. Purpose of Data Collection
We collect and use your data for the following lawful purposes:
- To provide, manage, and improve our EV charging services
- To personalize your user experience and recommend charging stations based on your usage
- To facilitate support, troubleshooting, and customer care
- To notify you about service updates, promotions, or technical notices
- To maintain network security and detect fraudulent or unauthorized activity
- To conduct aggregated data analytics and performance optimization
All data used for analytics is aggregated and anonymized. No personally identifiable information is used for statistical reporting or shared with third parties in an identifiable form.
3. Data Sharing and Disclosure
We do not sell or rent your personal information. We do not share any personally identifiable information with third parties, except in the following cases:
- Service Providers: Trusted vendors or contractors who perform services on our behalf (e.g., hosting, analytics, customer support), under strict confidentiality obligations.
- Legal Compliance: When required by law, court order, or government authority under applicable Pakistani legislation.
- Public Safety and Fraud Prevention: To protect our rights, property, and users or to detect and prevent fraud or security issues.
4. Data Retention
We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law or legitimate business needs. Once no longer required, data is securely deleted or anonymized.
5. Data Security
Zvolta employs appropriate technical and organizational measures to safeguard your personal data, including:
- Encryption of data in transit
- Secure servers and restricted access controls
- Regular security audits and system updates
While we strive to protect your information, no system is completely immune to risks. You are encouraged to take precautions to protect your personal information as well.
6. Your Rights Under Pakistani Law
Under applicable Pakistani data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated information
- Withdraw your consent (where processing is based on consent)
- Request deletion of your data, subject to legal obligations
To exercise your rights, you may contact us using the information provided in Section 8 below.
7. Third-Party Services
Our platform may contain links or integrations with third-party services, such as payment gateways or navigation apps. These third parties have their own privacy policies and practices, and we are not responsible for their data handling procedures.
8. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, you may contact us at:
Zvolta Private Limited
9. Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time in response to legal, technical, or business developments. When we make changes, we will revise the "Effective Date" at the top of this page. Continued use of our Services after such updates constitutes acceptance of the revised policy.
10. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes arising under or related to this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
Questions about this policy? Email support@zvolta.com or call +92 310 4446529.