1. Scope of Services
Zvolta offers the following core services:
- Access to publicly available EV charging stations
- Mobile app for locating, reserving, and managing charging sessions
- Charging session management (start, stop, monitor usage)
- Real-time updates on station availability and status
- Customer support and assistance for charging-related issues
2. Service Availability
- Charging stations are generally available 24/7 unless otherwise indicated at a specific location.
- Access to stations is subject to availability and on a first-come, first-served basis unless a reservation has been made through our platform.
- Services may be temporarily unavailable due to: Maintenance, Technical issues, Power supply interruptions, or Regulatory requirements.
Zvolta will make reasonable efforts to communicate service outages or planned maintenance in advance through our app or website.
3. Service Standards
Zvolta is committed to:
- Providing safe, functional, and regularly maintained charging equipment
- Offering accurate information about station status and availability
- Responding to customer queries and support requests within 24 hours
- Ensuring all energy provided meets the applicable local standards and regulations
4. Customer Responsibilities
Users of Zvolta services agree to:
- Use the charging stations responsibly and in accordance with posted instructions
- Ensure that your vehicle is compatible with the charging equipment
- Not damage, vandalize, or misuse any equipment
- Promptly remove your vehicle after the charging session is complete
- Maintain your mobile app credentials securely and notify us of unauthorized use
- Pay all applicable fees as displayed before or during the charging session
Zvolta reserves the right to suspend or deny service in the event of non-compliance with these responsibilities.
5. Charging Fees and Payment
- All charging sessions are subject to fees based on time, energy delivered (kWh), or session type, as specified at the time of use.
- Payments must be made through the Zvolta app via integrated third-party payment gateways.
- Zvolta does not collect or store any card or banking information.
- Users must ensure sufficient account balance or linked payment method before initiating a charging session.
6. Service Limitations and Liability
While we strive for uninterrupted service, Zvolta does not guarantee:
- Continuous availability of charging stations
- Compatibility of all EV models with our infrastructure
- Error-free mobile or web application access
To the extent permitted by law, Zvolta is not liable for:
- Indirect or consequential losses
- Vehicle damage resulting from misuse of our equipment
- Delays, outages, or inability to charge due to factors beyond our control (e.g., grid failure, weather, third-party interference)
7. Safety and Compliance
Zvolta complies with all national electrical safety regulations and guidelines applicable in Pakistan.
Users must follow on-site safety signage, mobile app instructions, and local laws during the charging process.
Any incidents, faults, or safety issues must be reported immediately via our customer support channels.
8. Customer Support
Our customer support team is available to assist with:
- Technical issues at charging stations
- Billing queries or payment errors
- Reporting damaged or non-functional equipment
- General inquiries about locations, features, or account management
Support Channels:
Email: support@zvolta.com
Phone: +923104446529
9. Modifications to Service
Zvolta reserves the right to:
- Modify service features
- Change pricing structures
- Add, remove, or relocate charging stations
- Update this policy from time to time
We will notify users through our website or app when significant changes occur.
10. Governing Law
This policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes related to services shall fall under the exclusive jurisdiction of Pakistani courts.
Questions about this policy? Email support@zvolta.com or call +92 310 4446529.