1. No Returns or Exchanges
Electricity, once delivered and consumed through a charging session, cannot be returned, recovered, or reversed. As such, we do not offer returns or exchanges for any completed charging transactions.
2. Exceptions
While we do not offer returns, in certain cases you may be eligible for a partial or full refund, solely at our discretion, if:
- A charging session was not completed due to a technical fault at the charging station, and you were billed incorrectly;
- The charging session was interrupted before any electricity was delivered;
- There was a system error or double charging occurred.
To request a refund under these exceptional cases, please contact our support team within 24 hours of the charging session with the following information:
- Date and time of charging session
- Charging station location
- Transaction ID or payment reference
- Description of the issue
3. Contact for Support
For any queries regarding billing or technical faults, please contact us at:
Zvolta Private Limited
Email: support@zvolta.com
Phone: +923104446529
4. Governing Law
This Returns Policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes will be subject to the exclusive jurisdiction of the Pakistani courts.
Questions about this policy? Email support@zvolta.com or call +92 310 4446529.